Where do I start? After having done my own research about hair transplants and the process, as well as having other consultations with other Surgeons, I strongly gravitated towards My Hair MD. Right off the bat Laura Haiby, who performed my virtual consultation, was so personable and infomative when she answered all my questions, alleviated my concerns, and guided me towards what we both concluded would be my best approach to tackling my transplant all based off of emailed photos of where my recession and loss was. Yes! She's that good. After having confirmed my appointment, Laura called me a few days prior on what is to be expected for pre-op, the operation itself, and post-op. She, again, alleviated my concerns with reassurance and confidence. I intially met with Todd, the Medical Services Director, in office on the day of my procedure, who he himself has utilized the services of My Hair MD, which strongly confirmed that I made the right decision with choosing this Team of professionals. We went over the formalities (paperwork, payment, etc.), and then began the process of outlining where my hairline and grafts would go. I then met with Dr. Chao, the Surgeon himself, who confirmed everything Laura and I had discussed including my ultimate goals of what I was trying to achieve. He had great bedside manner and complete confidence. I met the rest of the Team who were completley down to earth with great bedside manner. They attended to all my needs by bringing me water, ordering my lunch, medication administration, blankets, the hands on side of the procedure itself, and just good plain genuine conversation during my procedure. I experienced zero pain, outside of the anesthetic that was injected into my scalp, however, they go above and beyond to minimize that minor discomfort by adding vibrating stimulation during those injections. I was also given, based on standards of care and my request, a sedative to calm my nerves and anxiety which added more comfort to the whole process. What also impressesed me was that My Hair MD didnt treat my experience exclusivly as just "another medical cosmetic procedure" but also as a pampering pleasure. They sent me home with a "doggy-bag" of necessary medications and a leaflet on post-op education and instruction. On day 1 of post-op, the office was closed, however, I received an email, first thing in the morning, from Dr. Chao checking in on me as well as a phone call from Laura doing the same. On day 3 post-op, I received another phone call from Laura to check in on me and to reiterate post-op care and instruction. She reassured me to contact her for anything. I am optimistic and looking forward to the final results.I highly recommend this great Team of professionals. I felt I was in really good care which they don't take for granted. They are passionate, confident, experienced, and professional. They aren't a multi faceted cosmetic group that does a little bit of everything. They are exclusively all about Hair with 20 years of experience. That is their speciality, which is what makes them really good at their craft. I highly recommend this Team for your Hair Transplant needs.